Reviews

4.5 (12 reviews)

5.0

(8)

4.0

(1)

3.0

(1)

2.0

(2)

1.0

(0)

• 5 May 2022 Review by Tripadvisor traveller JimInNWDC

  What kind of bar closes at 10

  That's all I have to say. Cocktails were good, but if the bar closes before the kids are asleep, it's not really a bar now is it.
• 29 Aug 2021 Review by Tripadvisor traveller follow_ussg

  Amazing cocktails!

  Had welcome drinks as an Accor plus member, the welcome drink has very nice cocktails prepare by Steven.
  Then we decided ask Steven recommend us two cocktails. Steven made a cocktail with pepper bell and a smoky cocktail with burnt cinnamon.
  We are very impressed and we recommend to try their cocktails.
• 15 May 2021 Review by Tripadvisor traveller WongJY

  Overrated

  Decided to try the tea set due to the good reviews. However, felt disappointed as there are basically no service. We were directed to our table & we have no idea that we need to make an order using our phone. Very understaffed & take very long to respond to us. Forget our request for more condiments as well. Too little savory option, it was unbalanced. Sweets were not particularly good except for those eclair. I’ve tried several places with unlimited refill of tea/coffee/savory finger food/ much better sweet options and extremely good service. Therefore, I don’t find this value for money. $128++ for 2 pax
• 21 Jan 2021 Review by Tripadvisor traveller Globe_Traveler07

  Delicious Afternoon Tea

  Recently had Afternoon Tea here at 1864 and thoroughly enjoyed the whole experience. The food served was a delicate mix of sweets and savoury which made it a perfect balance. My only gripe would be them limiting the coffee to 2 cups and tea to 1 selection with unlimited refills. Other than that, we very much enjoyed our High Tea here at 1964.
• 10 Jan 2021 Review by Tripadvisor traveller Annromey

  Not a good start, but service redeemed by Julie and Michael.

  My friend and I visited on a rainy weekend, and we were very excited to have high tea because of the good reviews as well as to celebrate her birthday (I even indicated it on the reservation form).
  
  However, upon reaching our table, we were receieved by a less-than-friendly welcome by a staff (I believe her name was Wincy). We shrugged it off and thought she was just tired, but in a very dismissive way she pointed to the QR code, said "just scan to order" and went on her way. Again, not sure if that was how things were done here so we just scanned. We were having trouble navigating the app and we saw her again and my friend asked for her help. Wincy just looked at us fumbling through the app and was just waiting rather than being proactive in helping. My friend, unsure of the app usage, just said "we'll just have the regular high tea please" to which Wincy said that they're preparing it right now. My friend said that great yes we'll have that and Wincy (in a very off tone) said "Can you just wait?". I thought it was just me but my friend was looking at me too.
  
  It wasn't so much the words but the tone that Wincy used, and I was MORTIFIED because this was my friend's birthday (again, I put it in the reservation form). We understand that she was maybe tired, but a little self-management goes a long way. We were asking normal questions and she didn't have to give an attitude :(
  
  Thankfully, we were served the ACTUAL high tea by Julie who was so wonderful. She patiently explained the different cakes and pastries which was great. Even when we asked her to clarify some parts, she did so with a smile.
  
  Michael was also so so friendly, even going as far as to show us one of the ingredients used for a cake we liked (the Tropicana cake which he explained was from a beer by Sofitel). Thanks Michael for explaining, we hope sometime we can return for drinks and be served by you.
  
  I initially wanted to give 1 or 2 stars, but Julie and Michael were just wonderful. At least you both redeemed a not-so-nice start.
  
  Just a suggestion that maybe you can reconsider serving the high-tea box in the small table instead and have the tea/coffee in the bigger table? My friend and I both thought it's a bit awkward eating sideways when the big high-tea box could easily fit in the smaller table.
  
  I hope we lool into re-training at some of the staff to ensure consistency. It's a shame that we see differences in service standards when the rest are so good.

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