Chope Diner FAQ

Untitled Document

OVERVIEW

Chope-Dollars are awarded for every reservation made via www.chope.co or The Chope Mobile App. To start collecting Chope-Dollars, simply: Reserve via www.chope.co or The Chope Mobile App. Reservations made via other sites (like our restaurant partners' websites) will not be eligible to earn Chope-Dollars. Make your reservation, complete your meal, and receive your Chope-Dollars!

Chope-Dollars are Chope’s way of rewarding our diners for reserving with us. Diners who have earned at least 400 Chope-Dollars can use their Chope account to redeem cash vouchers at an exclusive list of restaurants. Don’t have an account yet? Sign up for free here and earn 100 Chope-Dollars immediately! Existing account holders will be credited with 100 Chope-Dollars within 72 hours of their account activation.

Chope-Dollars convert to different values according to each participating restaurant in each city. Check out our redemption form to find out more.

Chope-Dollars expire two years from the date they are awarded to your account. Once redeemed. Chope Vouchers/Discount Codes expire within 90 days from date of issuance, unless otherwise stated.

Unfortunately no. You will need to sign up for a Chope account to earn Chope-Dollars. Sign up for free here and earn 100 Chope-Dollars immediately!

Absolutely yes! But why would you do that?

You will need to login to your Chope account to get the referral link. Your referral link can be found under Your Profile and and under the Tab “Refer New Diner, Earn $”. Share this referral link with your close ones so that they can enjoy using Chope as well! Please note that your referees must sign up for a new Chope account with the referral link you had provided them.

New diners (referee) will receive a total of 300 Chope-Dollars (200 Chope-Dollars from the referrer and 100 Chope-Dollars from the reservation) when the first reservation is fulfilled. Reservations must be made via the Chope app or www.chope.co and Chope-Dollars are credited within 72 hours from the date of dining. The referrer will only receive the 300 Chope-Dollars after the referee has been credited with the Chope-Dollars.

Chope audits all reservations on a daily basis and may suspend any diner’s Chope account from making reservations and redeeming Chope-Dollar if our system detects atypical reservation behaviour.

A Chope representative will contact you to verify your reservation activity with a proof of dining (such as a scanned receipt, credit card statements etc.) and your account will be reactivated once the verifications have been made. If a diner's account accumulates no-shows consisting to more than 40% of his or her total reservations, Chope reserves the right to forfeit all Chope-Dollars earned, in the event where the the diner fails to produce proof needed for verification.

RESERVATION

To cancel/edit your reservation, follow the link in your confirmation email. You will need your Reservation Confirmation ID and phone number to login and access the details of your reservation. Alternatively, you can follow the link here.

Restaurants who had signed up for this feature will be able to trigger a call to your mobile phone. This call/sms serves as a reminder to you, the diner that you have an upcoming reservation at the restaurant. Kindly follow the instructions in the call or sms for acknowledgement.

Yes you may and you will still earn Chope-Dollars as long as you are login to your Chope account!

Yes you may but the reservations have to be at least 1 hour and 30 minutes apart from one another.

Definitely! However, kindly get your friend to inform the restaurant that the reservation was made under your name.

Each restaurant on Chope submits their agreed Online Total Capacity to Chope. This Online Total Capacity dictates how many diners will be allowed to make a reservation via Chope. Once the Online Total Capacity is reached, Chope online reservation for the restaurant will be automatically closed. Online Total Capacity is not reflective of the restaurant’s actual total seating capacity. In situations like this, we would recommend to contact the restaurant directly to make the reservation.

Chope only offers 24/7 online reservation services. We do not provide reservation services via phone calls, emails, text, Facebook messenger, etc.

Yes you may! Chope is available in the following cities, Bali, Jakarta, Bangkok, Phuket, Bei Jing, Shanghai, Hong Kong & Singapore. You will still earn Chope-Dollars for making reservations at the different cities!

CHOPE-DOLLARS & REDEMPTION

Chope-Dollars will appear in your Chope account within 72 hours from the dining date.

Chope-Dollars are only credited when reservations fulfil the following criteria:

  • Reservations are made via the Chope website or app.
  • The diner was logged into their Chope account when the reservation was made.
  • The diner turned up for the reservation!

Please note that for Chope-Dollars to be awarded for a reservation, the diner must make known to the restaurant that they have a reservation. In cases where restaurants dispute whether a diner turned up, Chope will side with the restaurant unless the diner is able to provide proof of dining in the form of a time and date stamped receipt.

All inquiries regarding Chope-Dollars assigned to a reservation must be submitted via email within 14 days after the reservation date in order to be considered for review by Chope.

All inquiries regarding Chope-Dollars assigned to a reservation must be submitted via email to customersupport@chope.co within 14 days after the reservation date in order to be considered for review by Chope.

Chope-Dollars are only credited when reservations fulfil the following criteria:

  • Reservations are made via the Chope website or app.
  • The diner was logged into their Chope account when the reservation was made.
  • The diner turned up for the reservation!

If you have contacted the restaurant directly or went to the restaurant’s website/Facebook/Instagram to make your reservation, the reservation will not qualify for Chope-Dollars. In your email confirmation there will be no mention of Chope-Dollars earnings and in your Chope-Dollars balance you will not see a line of entry that states that you have pending Chope-Dollars for that reservation.

Redemption is easy! Simply:

  1. Be a registered and verified user, or login to Chope Via Facebook (sign-up here).
  2. Fill in and submit the redemption form. Your Chope-Dollars will be automatically deducted upon submission of the redemption form.
  3. Your restaurant dining vouchers/Discount Code will be emailed to you instantly.
  4. For Krisflyer redemption, KrisFlyer miles will be credited to the diner's KrisFlyer account within 15 days.

At current, we have Restaurant Vouchers, Discount Codes, Gift Cards and KrisFlyer miles! To view your options, please visit the redemption form.

A minimum of 400 Chope-Dollars is required to redeem for a $10 cash voucher at a participating restaurant. To view the full list please visit the redemption form page

Unfortunately no. Only restaurants that sign up for our Chope-Dollars redemption Program will have vouchers available for redemption. To view your options, please visit the redemption form.

Yes. The Chope–Dollar is a global currency across all Chope cities. We welcome you to redeem your Chope-Dollars for any of our participating restaurants in any city except for Phuket. See the redemption form for the full list. Please note that the restaurants do not accept Chope Vouchers on the eve of and on Public Holidays.

KrisFlyer miles will be credited to the diner's KrisFlyer account within 15 working days from the date of submission. Please note that only KrisFlyer members can redeem for KrisFlyer miles. You are required to provide your surname, forename and KrisFlyer Membership number as per your KrisFlyer account. Successful redemption of Chope-Dollars to KrisFlyer miles by diners are non-refundable and non-reversible by Chope.

A KrisFlyer membership is strictly personal and only for use by the member. It cannot be transferred, sold or bartered. Pooling of miles is not permitted and each KrisFlyer membership can only be utilised by one person. Singapore Airlines reserves the right to cancel a KrisFlyer account and all miles in it if it is found to be used by more than one person. Chope reserves the right to change these T & Cs at any time without prior notice. Diners are responsible for any delays caused by the submission of inaccurate details. Successful redemption of Chope-Dollars to KrisFlyer miles by diners are non-refundable and non-reversible by Chope.

Upon redemption, Chope-Dollars that are earned at the earliest will be deducted first. There will also be a partial deduction of Chope dollars that you will notice in your Chope-Dollars history. The system will deduct the number of Chope-Dollars required and credit back the remaining amount. This only happens when the amount required to deduct is less than the amount of Chope-Dollars earned for the specific reservation. Please allow us to illustrate this in the table below. The illustration depicts a deduction of 400 Chope-Dollars on the 31st Mar.

Reservation Chope-Dollars Earned / Date Issued Upon redemption of 400 Chope-Dollars on 31st Mar 2018
Restaurant A 100 / Issued 1st Jan 100 deducted
Restaurant B 100 / Issued 2nd Feb 100 deducted
Restaurant C 100 / Issued 28th Feb 100 deducted
Restaurant D 200 / Issued 3rd Mar 200 deducted & 100 issued back
Restaurant E 100 / Issued 15th Mar Not deducted
Total/Balance 600 / balance as of 15th Mar 200 / balance as of 31st Mar

CREDIT CARD

Authorization hold is the practice of verifying electronic transactions initiated with a debit card or credit card and rendering this balance as unavailable for one to use until the ‘Hold’ is expired. One is not charged for any amount at the time of initiating a credit card authorisation hold. Holding period may last up to 30 days.

This feature is implemented upon the restaurant’s request and it is simply to curb no-shows and last minute cancellation rates. The restaurant may implement a credit card authorisation for reservations on a daily basis or on special occasions like Valentine’s Day, Mother’s Day, Christmas, etc. Kindly check the specific restaurant page for more information.

The credit card authorisation amount is set by the restaurant. The same applies to the cancellation policy. The restaurants have different cancellation policy, kindly review them before submitting your credit card authorisation and confirmation of reservation.

No. You will only be charged in the event of a no-show or cancellation within the premise of the restaurant’s defined cancellation policy.

Kindly contact the restaurant directly as only the restaurant will be able to assist you on this. Chope only simply facilitates the process of the passing on the diner’s credit card information to the respective restaurant’s payment gateway. Chope does not hold diners’ credit card details in this process.