Reviews

4.0 (123 reviews)

5.0

(42)

4.0

(39)

3.0

(25)

2.0

(8)

1.0

(9)

• 27 Jun 2022 Review by Tripadvisor traveller 121audep

  Poor service - great food

  Poor service, staff not cooperative.
  I booked a table, when we arrived, a couple was seating on our table waiting for their food take away, and the staff wanted us to wait until this couple had left (while LOTS of table were empty).
  The staff told us 3 times (we insisted) that the burger was coming with fried, and of course it was not. So we had to eat the burgers and fries separately.
  they clean up the table to fast, breaking my non finished beer glass, and never offer to replace.
  VERY DISAPPOINTED!
  
• 26 Apr 2022 Review by Tripadvisor traveller KYC042022

  Poor hygiene

  The bald chef does not wear mask or gloves while preparing food. When he was preparing food, he would taste the food and chew with his mouth open whilst plating food for customers.
  
  In between preparation of meals, the chef would leave the kitchen to go outside to enjoy fresh air. He would only return to kitchen to prepare orders.
  
  Some food were also prepared in advance and not upon order (e.g. fried eggs, corn, etc)
  
  In a Covid world, this is absolutely terrible.
  
  It is no wonder that the restaurant was almost empty of a weekend afternoon.
  
  Eat at your own risk!

  Owner Response

  Dear KYCO42022,
  
  Thank you for your feedback, may I say we do practice strict hygiene guidelines amongst the staff, through hand washing is frequently done by the staff, Gloves are not always worn in the kitchen during service time as they are not practical for us, we do however use utensils for garnishes, I.e. Spatulas, tongs and spoons. As most of the ingredients are made in-house, ingredients are taste tested frequently throughout the day as they are replenished to make sure they are at their best.
  the mask comes down a lot for tasting. will take note of that.
  With the huge shortage of staff at the moment, and with restrictions being eased for dine in, we do need to pre seal and have some of our items 3/4 cooked, these items are held for a maximum of 90 minutes which fall under health and safety guidelines. During the busy periods, with dine in and takeaway this is essential , or meals would be delayed and create a bottle neck in the kitchen.
  As for going outdoors to get some fresh air between orders, the team will work 9-14 hours a day, normally without breaks, so them stepping out is their break, even if only for a few minutes.
  if you would like to discuss this more, feel free to email me, adam@potatohead.co
  
  best wishes,
  
  Adam Penney
• 22 Apr 2022 Review by Tripadvisor traveller Rdk82NL

  3 buns dinner experience

  Food was decent. The burgers a little on the small side. But the most disappointed was the staff who told us to leave After we spend a lot of money bc the table was booked for another reservation. I made a reservation without a time slot so it was really awkward. Also bc there was a lot of empty tables (now I know why ). Last time I spend my money there.
• 21 Mar 2022 Review by Tripadvisor traveller dkay2022

  Gone down hill

  There is nothing special about their burgers despite efforts to create unique burgers. Overpriced nonsense.

  Owner Response

  Hello
  
  Feel free to email me regarding your review, adam@potatohead.co
  I would love to get some more details on visit to us, and exactly what you are using as a price reference
  
  Best wishes,
  
  Adam Penney
• 4 Mar 2022 Review by Tripadvisor traveller Inspire40277820461

  Must try

  Food is great! The burgers and the sides have wide varieties. A very nice place with great ambience just to chill out and have a good time. Service always friendly and welcoming. Looking forward to the next visit.

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