Reviews

4.0 (141 reviews)

5.0

(39)

4.0

(62)

3.0

(19)

2.0

(10)

1.0

(11)

• 17 Jul 2022 Review by Tripadvisor traveller 198traveltheworld

  Service

  Dining at si chuan beach road was a bliss. We had such a great night even though it's obvious sight of not enough staffings. The service was great with the manager checking on us before we leave. They strive to deliver even with the publicly announced manpower crunch now. I thought the management should know about this and give them a pat
• 9 May 2022 Review by Tripadvisor traveller jolyn236

  Impeccable wedding service at SCDH!

  We held our wedding lunch reception at Si Chuan Dou Hua and had nothing but great reviews for the staff, service, venue and food! Special thanks to restaurant manager Shirley for giving her best to make the event extremely enjoyable for us and our guests, even including our vendors. The event couldn't go any smoother without the great coordination from everyone at Si Chuan Dou Hua. Highly recommended for wedding couples who are lookkng for great food and great service in a more cosy setting. We'll definitely return again for other occasions!

  Owner Response

  Dear Jolyn236,
  
  Thanks for your "Impeccable wedding service..." review of Si Chuan Dou Hua at PARKROYAL on Beach Road.
  
  Congratulations on your recent wedding! Delighted to read that you you liked our authentic Sichuan food. Our people are at the heart of everything we do and I am happy to read that Shirley and Si Chuan Dou Hua team were able to make your wedding day special.
  
  We look forward to welcoming you back soon.
  
  Sincerely,
  
  Paolo
  General Manager
• 4 Mar 2022 Review by Tripadvisor traveller sporetravel01

  Poor service and below average food quality

  Poor services and quality of food is below average
  
  1. 2 different service staff came back to reconfirm the order after getting their attention to take our order.
  
  2. Waited 40 mins for the 1st dish to arrive even though other guests ordered later got their food.
  
  3. After 2 confirmation, the 1st dish was served wrongly.
  
  4. White wine served not chilled
  
  5. Silver cod served is not fresh.
  
  6. When requested for complimentary car park pass after the meal, the staff forgotten to provide and reminder was required.
  
  Although one of the staff did apologize but just mentioned we will serve you better next time if you come back.
  
  I don’t think I will be going back.

  Owner Response

  Dear sporetravel01,
  
  Thanks for sharing your review of Si Chuan Dou Hua at PARKROYAL on Beach Road.
  
  The team work hard to ensure our guests feel valued and engaged and it looks like we have missed the mark.
  
  We do take all reviews to heart and share them with the team so that we can do better.
  
  I am sorry for any inconvenience this may have caused.
  
  Sincerely,
  
  Paolo
  General Manager
• 28 Feb 2022 Review by Tripadvisor traveller Yeo R

  Wedding Lunch at Sichuan Dou Hua

  Engaged SIchuan Douhua Beach Road for my wedding lunch and it was a memorable experience for both myself and my wife. Special shout out to Felicia, Shirley, the restaurant manager and her team for making this an incredible success. They managed the restaurant with professionalism and ease. In the midst of the Covid pandemic, they managed to set up the venue in such a manner that every one of my guests enjoyed the event, even with all the restrictions at hand. Feedback from the guests on their food were positive as they distinguished themselves from many other wedding outletsm with their own fresh style of Chinese cuisines. If you are looking for a venue to host your wedding, company's D&D or even hosting of customers' events, do seriously consider them.

  Owner Response

  Dear Yeo R,
  
  Thanks for your "Wedding lunch..." review of Si Chuan Dou Hua at PARKROYAL on Beach Road. I am happy to read that you wedding went well. Our people are at the heart of everything we do and I am glad to read that Felicia & Shirley were able to make you special day even better.
  
  We look forward to welcoming you back to PARKROYAL for many more special occasions.
  
  Sincerely,
  
  Paolo
  General Manager
• 22 Sep 2021 Review by Tripadvisor traveller mojojosephine

  Excellent Food and Service!

  Held my wedding dinner here on 18/09/21. My guests feedback to me that food was delicious! The service was great as well. Much thanks to restaurant Manager, Shirley, and also Fanny, for their excellent service! We had a great time!

  Owner Response

  Dear mojojosephine,
  
  Thanks for your "Excellent Food and Service!" review of Si Chuan Dou Hua at PARKROYAL on Beach Road.
  
  Our people are at the heart of everything we do and I am happy to read that Shirley and Fanny were able to make your special day a bit brighter.
  
  We look forward to welcoming you back to Si Chuan Dou Hua on many more memorable occasions.
  
  Sincerely,
  
  Paolo
  General Manager

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