Reviews

4.5 (147 reviews)

5.0

(99)

4.0

(30)

3.0

(9)

2.0

(2)

1.0

(7)

• 5 Jun 2022 Review by Tripadvisor traveller BensNose

  Maybe three time's a charm?

  All in all, three very bad subsequent experiences at this subsidiary over a period of 1,5 month. #1 A potential dispute over an order whilst having a meeting late April. I ordered a Caesar salad with grilled chicken. Order came without the chicken. I ignored it because of my meeting. #2 No service outside whilst having a subsequent aborted lunch with wife and daughter early May. Daughter also fell inside due to lack of a visible marking of a step down coming from the outside terrace. #3 similar absence of service whilst having lunch with my son's family and my wife on the 4th of June. 4 times a request for wine service and uncoordinated food service. Was it busy inside? No, about 50% of the tables inside were not occupied and we were occupying the only table outside at that time. None of the (senior) staff even owned the lack of service and none apologized. 2 of (senior) staff were also involved in previous 2 incidents. One lady apologized to us outside the restaurant while we were waiting at the restroom, and whilst she came out of the restroom. Who she is, we don’t know but she was surely none of the 5 various (senior) staff that attended our table and should have owned the lack/absence of service.
  
  BTW, we were asked on all occasions whether we made a reservation. We knew from previous visits that PS Café (@ Harding Road) didn't take reservations for lunch. Obviously, this has changed which contributed to the overall experience of confusion and annoyance.

  Owner Response

  Hi BensNose,
  
  Apologies for the unexpected experience you had during your visit.
  We appreciate hearing back from our guests and thank you for being patient with us.
  
  Can you please share your contact number and email address with us so that our management can get in touch with you? Alternatively, you may reach out to us at contact@pscafe.com.
  
  Look forward to hearing back from you soon.
  Regards,
  PS. Team
  
• 1 May 2022 Review by Tripadvisor traveller AlanC_SG

  Desserts and tea at PS Café could have been better

  After the lunch at the rather newly re-opened hawker centre at Market Street on Thursday, it was raining badly when I left. I took a long walk to avoid the rain to go to PS Café at Fullerton Bay for coffee and dessert.
  The elevator took us to the 2nd floor and I found the place.
  My wife and I were led to the outdoor area inside. We sat at the indoor area inside the last time we were there a couple of years ago.
  We asked for warm water and the glasses came with handle unlike the ones ok the neighbouring tables who had cold water so that was nice.
  The guy came to ask for our order before we made up our mind. I don't know why he was rushing us. There were still a number of unoccupied tables. After I placed the order, I turned we made up our mind. After I placed the order, I turned around and took a photo of the seats behind me and the wall separating the aircon and non-aircon area.
  My wife had a mint tea and I had a lemongrass blue pea tea.
  They brought two serving plates and my was still wet so minus point for that.
  We had a slice of chocolate banana cheesecake and a slice of brownie. Found that they were bit too sweet for our liking. Yes, desserts are supposed to be sweet but I should I have gone for the key lime pie I had the last time.
  We tried to finish as much as we could but gave up leaving a bit in the end.
  The people in the next tables left and I took a photograph with a better view of outside.
  It was expensive as we expected, about $58 so not complaining about the price but at the price you are charges, you’d think you won't be given a wet plate.
  As I left, I took a picture of the aircon section.

  Owner Response

  Hi AlanC_SG,
  
  Apologies for the unexpected experience you had during your visit.
  We appreciate hearing back from our guests and thank you for being patient with us.
  
  Can you please share your contact number and email address with us so that our management can get in touch with you? Alternatively, you may reach out to us at contact@pscafe.com.
  
  Look forward to hearing back from you soon.
  Regards,
  PS. Team
  
• 8 Jan 2022 Review by Tripadvisor traveller Allenkhuu

  Poor Quality service

  The staff attitude was very lousy. I requested with the staff to change the table, But they've used the Company policy reasons to reject me many times even the table not occupied by any guests.

  Owner Response

  Hi Allenkhuu,
  
  Apologies for the unexpected experience you had during your visit.
  We appreciate hearing back from our guests and thank you for being patient with us.
  
  Can you please share your contact number and email address with us so that our management can get in touch with you? Alternatively, you may reach out to us at contact@pscafe.com.
  
  Look forward to hearing back from you soon.
  Regards,
  PS. Team
  
• 22 Oct 2021 Review by Tripadvisor traveller Ashley L

  5 stars!

  5 stars ⭐️ for PS.Cafe at One Fullerton! It was the first time for my wife and I tonight at this branch, chosen especially for the beautiful view of the Singapore skyline. The view from our table definitely did not disappoint! The food was really satisfying, especially the PS Burger but also the chicken penne. The service was nothing short of excellent as well, with Aliyah being our amazing server that made us feel right at home during our whole dinner experience. In fact, a huge commendation to every single staff here who were especially warm and friendly. Thank you so much! 🙏 We hope to be back here again soon.

  Owner Response

  Hi Ashley,
  
  We can’t thank you enough for the kind words, your review means a lot to us.
  
  We have a dedicated Concierge hotline operating from 10am to 10pm daily, please feel free to reach us at 6708 9288 for assistance with reservations, enquiries and other matters.
  
  Looking forward to seeing you again soon,
  
  Thank you,
  PS. Team
  
• 13 Oct 2021 Review by Tripadvisor traveller Chiew05

  Kudos for Sarah 👍🏻

  commend the waitress - Sarah, she is a bespectacled lady who was attentive, cheerful, proactive and polite.
  She was so professional and pay attention to details by asking our preference before she recommend the dishes to us.👍🏻

  Owner Response

  Hi Chiew05,
  
  We can’t thank you enough for the kind words, your review means a lot to us.
  
  We have a dedicated Concierge hotline operating from 10am to 10pm daily, please feel free to reach us at 6708 9288 for assistance with reservations, enquiries and other matters.
  
  Looking forward to seeing you again soon,
  
  Thank you,
  PS. Team
  

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