I revisited this hotel cafe recently for my buffet dinner. It has been about 8 years since I last dined here and it's just reopened not too long ago.
The cafe was nice, cosy and bright.
The food spread was mainly International, with a spread of Western, Asian and local themed food and overall they were ok (some hits and some misses) though the variety of food is lesser as compared to the other restaurants within the same price range (to be fair comparison).
Some of the delicious food of the night included the chilli crabs (but on the sweet side and not spicy enough), honey pork ribs, curry mutton, bak kut teh soup, cod fish, ee fu noodles, rojak and nonya kuehs/pastries etc. The meat dishes were flavourful.
Do note that there were no oysters but only mussels, clams and prawns unlike other restaurants on same pricing that included oysters, crab legs and even lobsters! (see my earlier review for those restaurants)
Although there were sashimi and sushi maki (but very few varieties), they were not fresh and were very hard (either they got from suppliers or may not prepare them long time ago). And the egg omelette and stir fried vegetables were disappointing, bland and too watery. The stir fried king prawns were not that fresh too and even before eating them, their heads fell off "automatically".
Coffee, tea, orange juice, coke, ice cream and fresh cut fruits were inclusive in the buffet. However, during our visit, the coffee machines were having problems as the milk dispenser was faulty, instead of liquid milk, it displaced a whole chunk of cream! And the coke was too diluted too!
As part of the reopening promotion, they now offer 2 glasses of free beer to every diner but for non beer drinker, including children, kids and senior citizens, this promotion was not irrelevant to them and nothing was offered as a replacement. In fact, there were quite a number of these groups of people on the evening I visited. I do know of hotels that practise "replacing" the beer with juices or other softdrinks or some with desserts etc.
On the service side, staff were friendly, helpful and generally efficient, i.e. clearing used plates. But the manager or supervisor (in coat), an Indian gentleman. When we arrived at the cafe at 6pm, we were ushered to our table but was told that the buffet would start at 6.30pm but the website when making reservation stated 6.00pm. When we told him that, he said no and told us 6.30pm. But after about 2mins later, he came back and told us we could now take the food as the buffet had started. And throughout our dinning, I noticed a few "miscommunication" between staff and manager, that resulted certain tables received the beer, some didn't or sending the wrong quantity etc.
And by around 9.30pm and even before the buffet closed, staff were seemed taking and packing food from the buffet counters, of whom some were seen eating around the bar tables, others elsewhere. There were still diners around taking food!
Overall, my dinning experience was near satisfactory but it has many rooms for better improvement.
Considering on the limited spread of dishes and their quality, the services and basing on the price charged, the buffet was not that worthwhile and on the steepside. In fact, we were a little letdown as our last visit then was much better (even with lobsters then among many other better food).
As mentioned earlier, I could go to another better hotel cafe for better and more varieties of food at the same price (or even cheaper since they have online and senior citizen discounts) and so in the near distant future, will not revisit again, possibly 8 years later? LOL.
1 Jul 2022Review by Tripadvisor traveller Klingrad22
Birthday celebration with bestfriend
Superb excellent customer service we got from Jessy & Wendy.. Drinks & foods are applying to our taste & everything..
16 May 2022Review by Tripadvisor traveller sonnynghc
Poor service and food quality
The service quality is poor and food quality is average. The price is high and portion small. One item took a long time to serve when other diners have finished their food.
7 Mar 2022Review by Tripadvisor traveller Peggy_Song
Great service at Element Restaurant
Came Amara hotel for a staycation, if there is anything that impressed me, it is the customer service from Mr Jeffrey Goh at the Element Restaurant during our breakfast.
His customer service is great and attentive to guests in the restaurant. As I went with my parents, when he realised the coffee served is not hot enough for them, immediately replaced another cup of hot coffee for them. The restaurant is only minimally staff, great job Jeffrey! Thank you for your great service! 😄
12 Feb 2022Review by Tripadvisor traveller Ollie C
Staff Top-Notch, Food Average
The staff are pleasant but the food is expensive and sadly not too good. When we requested for slightly altered menu types, this sadly couldn’t be produced.
165 Tanjong Pagar Road Amara Hotel Singapore (088539)