Reviews

4.0 (121 reviews)

5.0

(71)

4.0

(28)

3.0

(11)

2.0

(2)

1.0

(9)

• 6 Aug 2022 Review by Tripadvisor traveller EpicureanWay

  Good Restaurant for Family Dinners

  For our family of 8, we had the Family Feast platter for 4, which included chips, guacamole, salsa, wagyu brisket, pulled pork, spare ribs, smoked chicken. Comes with 4 sides which we had coleslaw, macaroni cheese, kale salad, brisket baked beans. Also comes with 2 desserts which we took apple cobbler and banana pudding. We added starters like buffalo wings (quite spicy for young children), deep fried cauliflower florets and Decker rice bowl. The pulled pork and spare ribs were juicy and tasty but the other meats were a bit dry and not very tender. Reasonably priced beer and good selections. Total cost: S$370

  Owner Response

  Thanks for stopping in and sharing your feedback. I'm glad you enjoyed the BBQ but sorry that a few of the meats were not as tender or juicy as you expected. They should be, so we will relay this info back to our kitchen team so we can make sure it's not an issue.
• 22 Jul 2022 Review by Tripadvisor traveller MommyLeah

  Sharing platter is absolutely winner!

  Always go for a sharing platter! It’s really worth it for their great food. Was so impressed how they served it quickly. Love the open concept for beers that you can actually just collect from their fridge. Also, a good choice of music which added to the nice atmosphere of the restaurant. Thanks to all the friendly staff! You guys rock! Highly recommended casual place to dine-in at Robertson Quay. Will definitely come back :)

  Owner Response

  Thanks Leah! We look forward to having you back in soon and thanks for all of the great feedback.
• 26 Jun 2022 Review by Tripadvisor traveller rogervogler

  No Southern Hospitality

  Food was great, good beer selection and the place is cozy.
  Just a shame that the staff completely fails on Southern Hospitality. Less than 45 minutes at the place, beer still 3/4 full, I was asked to pay up and 5 minutes later told they needed the table - that’s just plain rude.
  I was offered a seat at the bar, but sorry, I wasn’t even there for 1 hour and nobody told me they needed the table in 45 when I came.
  You can have hiccups in the kitchen and with service, but being rude to customers is a no go for me.
  Won’t be back.

  Owner Response

  Roger, sorry for your poor experience at Decker a few nights ago. Obviously your experience was unacceptable. There was a miscommunication amongst the team, so that they thought you had been told the time we needed the table back. So when the time limit expired, they assumed you knew of the situation. We inform almost every table every night of the normal time limit on tables (which is 90 minutes, but we will quote shorter times like 45 minutes for walk-ins if we have a gap between bookings) but we made a major misstep in your experience. We work hard on our hospitality and generally have lots of praise for our service, as you can see from our feedback on Google and Trip Advisor. I hope that you give us another chance, as your experience is not how we normally handle a customer service issue.
• 27 Apr 2022 Review by Tripadvisor traveller TravelnLive89

  Sad dismissive customer service but pretty decent brisket.

  It's a real pity that this place that serves up pretty decent Q is lacking tremendously in the customer service department.
  
  We dig casual and down-to-earth places but when the waiters display insolence, dismissive tones and when you feel like you're obviously a sideshow in their preoccupation in socialising amongst themselves, you know that if you ever come back, it's simply for the food which hopefully stays consistently good.
  
  The ambiance doesn't save the day either. Wooden tables on a sidewalk, practical but charmless. On a lazy saturday, our table for 6 was sticky and as mentioned, waiters seemed happy to roam around the restaurant back and forth, chatting animatedly away but when you did grab their attention for anything, you got bored expressions and zombie postures.
  
  As said, a real pity. Spruce up the seating area and throw in some sunny dispositions.... it would do wonders to this restaurant's offerings. We wont know if it'll ever be done cos it's our first and last time here.
  
  However, if we ever hanker for their lovely brisket, we'll arrange for a home delivery.... and we hope that it'll be as good as we remembered it to be.

  Owner Response

  Sorry that you had a bad experience with our hospitality (or lack there of). Obviously, we take our service seriously and want to create a fun, warm environment like you would have a traditional American BBQ joint. Clearly, we fell short on your visit. We don't want customers to see our staff with "bored expressions and zombie postures".
  
  If you would like to, you can email our GM at howdy@deckerbarbecue.com to provide more information. No restaurant is perfect and mistakes can happen, but we always aim to learn from our missteps and get better moving forward.
  
  In regards to the restaurant set up, we have some improvements coming to the interior design, though it is challenging as we are hampered by the building situation in terms of hanging things, painting, decor, etc.
• 29 Mar 2022 Review by Tripadvisor traveller Daisy L

  Banging food and bad service

  The food was unreal. Best bbq food since being in Singapore and a good portion. Shame about the service. We had to wait 20 mins for our table that we booked in advance and our table we were sitting on was near the toilet, far from ideal.

  Owner Response

  Daisy,
  
  We are thrilled that you loved the BBQ, but sorry that you were upset with the service. The aim is to get every booking sat on time every night, but with a fully booked restaurant, there can sometimes be delays. We try to still provide great hospitality, which is why we provided free cocktails to your table. And thank you for letting us know that you did not like the location of your table, so we could move you quickly to a more suitable table to enjoy your BBQ feast!

About