Reviews

4.5 (7,178 reviews)

5.0

(4140)

4.0

(1678)

3.0

(723)

2.0

(323)

1.0

(314)

• 29 Jun 2022 Review by Tripadvisor traveller Lovetiger

  Fantastic view!

  Fantastic views from the bar, drinks expensive but reflect the great service compensate for the great views and ambience.
• 26 Jun 2022 Review by Tripadvisor traveller Gillmeister76

  Standards have significantly slipped

  My 7th trip to Ce La Vi will be my last. Pathetically slow service, overcharged by $130 (whoops sorry for adding the adjacent table’s bill to yours) and only half reasonable food - the old highlight of spicy corn soup being no longer on the menu.
  
  Skip the dry Iberico pork and be ready to be regularly calling out for service when none is made available. Put simply, the restaurant is either understaffed or, more likely, adequately staffed with the wrong people (it did seem that only 2 of the waitstaff in the entire restaurant were capable of taking an order at 12:30 on a Sunday afternoon). To to be clear, the issues we encountered were not just random bad luck (eg a random poor waiter), but systemic customer service issues which won’t change unless the restaurant makes changes to their staffing and approach.
  
  For an “iconic” location, pre-COVID (and to be fair even in late 2021) this was a place to go and the service was at a reasonable level. However, now I wouldn’t recommend eating here based on the quality of the service the restaurant now provides. It is disappointing as it is such an amazing location, but memories of lunch will not be related to the view or the ambiance but rather the pathetic service.
• 13 Jun 2022 Review by Tripadvisor traveller Ella P

  We felt let down.

  We will not be dining here again and would urge others to reconsider before making a reservation.
  
  My friend and I were staying at the Marina Bay Sands and were looking forward to our dinner at the CÉ LA VI. We were celebrating an occasion we had let them know about in advance and were expecting a special, personal evening whilst looking over the beautiful views of Singapore.
  
  Oh how wrong we were.
  
  Having experienced fine dining around the world from luxury hotels such as the Mandarin Oriental and Four Seasons; not unreasonably there is a certain standard of service and etiquette expected. The CÉ LA VI fell spectacularly short on both counts.
  
  On arrival we were informed by way of greeting we needed to ensure that we had left our table after the 2 hour mark, “in time for the next reservation”. It felt impersonal and abrupt.
  
  We were shown to our table and left by the waiter. We sat down and made ourselves comfortable. Later on two menus were dumped on the table. Not handed to us. One menu each right? No. It was one food and one drinks menu which we had to share between us. Very peculiar.
  
  We asked if it would be possible to move to a table with a better view as we were in the centre of the restaurant. After a few minutes we were told that there was only one table available in the bar area. We agreed to the move. We thought they would move our drinks for us to the new table. Surely this was not unreasonable to expect at a high end restaurant? But no, we were asked to move with our drinks and other items to the table.
  
  On sitting down, we were told by a new Waiter that the table was actually only available for 45 minutes. The waiter did not tell us this in a formal or apologetic way. He was clarifying over his earphone/mouthpiece whilst talking to us that the table was indeed only available for 45 minutes. We decided to move back. Obviously we moved our drinks by ourselves. On returning to the restaurant there was no apology for the inconvenience caused to us, only a joking, “you’re back again!” from a waiter.
  
  At times throughout the meal we needed to talk to a waiter/waitress whether it be for drinks or to order food. It was very hard to attract attention and at times we felt we were being deliberately ignored.
  
  At the end of the meal we asked for the bill. A waitress hurriedly handed it to us and we paid. She briskly handed us the receipt and walked away. No, “thank you for dining with us”, no, “we hope you had a wonderful evening”. We just sat there and thought, “is that it?”. We left the restaurant and felt thoroughly dispirited by the whole evenings events.
  
  What is more, we thought there would be some mention of our special occasion or celebratory dessert. On both counts we were disappointed.
  
  What an inadequate evening in every regard. Clearly because of this restaurants location they feel they don’t have to try hard. The reality was we could have been anywhere as we had a poor view from our table in the centre of the restaurant. What we were left with was extremely poor service and mediocre food.

  Owner Response

  Hi Ella P,
  
  Thank you for sharing your honest feedback. Customer satisfaction is of utmost importance to us and it is our goal to continuously improve and provide the best experience possible to our guests.
  
  We sincerely apologize for the lapses in our guest relations service and regret that the team did not meet your expectations this time around. We have set a cap on our table dining limits and assigned tables beforehand to ensure smooth services, while we face staffing shortages across the F&B industry. We do hope you understand and will return to give us another chance to make a better impression.
  
  Warm Regards,
  CÉ LA VI Team
• 7 Jun 2022 Review by Tripadvisor traveller avrilc1234

  Disappointing.

  We were really looking forward to having an amazing dinner on the rooftop at this restaurant, and we had read good things. We understand it’s a high-end restaurant so we expected a high-end experience. After having worked in hospitality myself, I understand how difficult it can be to please everyone. However the service from the beginning was very impersonal, and we expected a lot more for the prices that we were paying. Food quality wasn’t even that impressive, portions were small, and it was hard to get the attention of the staff so we were waiting around a lot. We felt that it was very audacious to charge us 10% for service when we barely interacted with anyone! Wouldn’t recommend at all.

  Owner Response

  Hi avrilc1234,
  
  Thank you for sharing your honest feedback with us. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. It sounds like you had a frustrating time, and we sincerely apologize for the service rush.
  
  If you have any other feedback, please feel free to reach out to us at reservation-sg@celavi.com - our managers are ready to listen. We do hope you will return to give us another chance to make a better impression.
  
  Best,
  CÉ LA VI Team
• 6 Jun 2022 Review by Tripadvisor traveller PeterT4960

  CE LA VI, SINGAPORE

  This restaurant being rated 4-5 stars and Very Popular with Tourists. The TOP Selling point for this restaurant is LOCATION. The restaurant sits on top of Marina Sands Building, easy access via All forms of transport. The View is Very Good especially during the evening/night. The Food is acceptable; so is the service. The ambience is Good, and BAR well stocked. Prices are in line with most 4-5 stars outlets in Singapore. Plan visit during evening and Enjoy the Good views !!

  Owner Response

  Hi Petert4960,
  
  It sounds like you had a great time and we are happy to have you with us. Thanks for taking the time to share your feedback, it means so much when our best customers share their experiences. We hope to see you back soon!
  
  Best,
  CÉ LA VI Team

About