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Chope Diner FAQ

Chope Diner FAQ

RESERVATION, CHOPE-DOLLARS & REDEMPTION - OVERVIEW

Yes! You are rewarded with Chope-Dollars exclusively when you sign in to your Chope account and make a reservation on the Chope app or via www.chope.co!

Earn Chope-Dollars when you make reservations via the Chope Website or the Chope App! You have to be signed-in to your Chope account at the point of reservation to receive Chope-Dollars. Redeem Chope-Dollars for dining and other lifestyle rewards from your Chope app!

Chope-Dollars earned on and before 31st December 2017 will expire on 31st December 2019. Validity for Chope-Dollars earned in 2018 will be extended. Look out for more information in an announcement in November 2019.

No. To get awarded Chope-Dollars, you must be signed in to your Chope account when you make a reservation.

Yes. But you're encouraged to create and account and sign in to receive those awesome Chope-Dollars. You have to be signed-in to your Chope account at the point of reservation to receive Chope-Dollars.

Yes, and we encourage you to do so! Each Chope user has a unique referral link which can be found in the their profile within the Chope app. Click on "Refer New Diner, Earn $" to share your referral link with friends and family. Do note that referrals are only successful once referees sign up for a new Chope account.

New diners (referees) will receive additional 200 Chope-Dollars from signing up via the referral link when the first reservation has been fulfilled. Reservations must be made via the Chope app or Chope Website and Chope-Dollars will be credited within 72 hours from the date of dining.

The referrer will receive 300 Chope-Dollars after the referee has successfully completed his/her first reservation via the Chope App or Chope Website.

Chope audits all reservations and reserves the right to suspend any Chope account if we detect atypical fraudulent behaviour.

RESERVATION

You would have received a Reservation Confirmation email. Follow the link to edit or cancel your reservation. Alternatively, you can edit or cancel your reservations from the Chope app as well. If you have installed the Chope App, your reservations should also be consolidated within your profile.

Restaurants who have signed up for this feature will be able to trigger a call/SMS to your mobile phone. This call/SMS serves as a reminder for an upcoming reservation at the restaurant. Kindly follow the instructions in the call or SMS for acknowledgement.

Yes, you may and you will still earn Chope-Dollars as long as you are logged into your registered Chope account!

Yes, you may but the subsequent reservations have to be more than 1 hour apart from the previous reservation.

Definitely! Upon arrival, please let the restaurant know the name the reservation was made under.

Each restaurant on Chope submits their agreed online quota to Chope. This online quota dictates how many diners will be allowed to make a reservation via Chope. Once the online quota is reached, Chope’s online reservation for the restaurant will be automatically closed. The online quota may not be reflective of the restaurant’s actual total seating capacity. In situations like this, we would recommend to contact the restaurant directly to make the reservation.

Chope offers 24/7 online reservation services. We do not provide reservation services via phone calls, emails, text, Facebook messenger, etc.

Yes, you can! Chope is available in the following cities, Bali, Jakarta, Bangkok, Phuket, Shanghai, Hong Kong, and Singapore. You will earn Chope-Dollars for making reservations in the different cities. However, for Shanghai, please create a separate Chope account.

CHOPE-DOLLARS & REDEMPTION

Chope-Dollars will appear in your Chope account within 72 hours from the dining date.

Chope-Dollars are only awarded when reservations fulfil the following criteria:

  • Reservations must be made via the Chope website or app.
  • Diners must be logged into their Chope account when the reservation is made.
  • Diners must attend the reservation.

In the event that restaurants dispute diners' attendance, the diner may be required to provide proof of dining in the form of a time and date-stamped receipt. Should neither parties be able to verify the genuinity of the reservation, Chope will make the final call for the reinstation of the reservation.

All inquiries regarding Chope-Dollars must be submitted via email to support.th@chope.co within 14 days after the reservation date in order to be considered for review by Chope.To expedite the process, please attach a proof of dining (i.e. receipts) in the email.

Chope-Dollars are only awarded when reservations fulfil the following criteria:

  • Reservations must be made via the Chope website or app.
  • Diners must be logged into their Chope account when the reservation was made.
  • Diners must attend the reservation.

The value of Chope-Dollars earned for each reservation will be stated when you make your reservation via the Chope website or app. This can alternatively be referenced in your reservation confirmation email.

Chope reserves the right to deduct any Chope-Dollars that might have been credited to your account for bookings that also involved discounts, deals and rewards from other platforms and portals.

Redemption is easy! Simply:

  1. Download the Chope app.
  2. Under the Profile tab, select “Chope-Dollars Balance” and scroll down to view all rewards. Tap to redeem your preferred reward.
  3. Your restaurant dining vouchers/Discount Code will be emailed to you instantly. For Krisflyer redemption, KrisFlyer miles will be credited to the diner's KrisFlyer account within 30 working days.

Use Chope-Dollars to redeem dining and lifestyle perks, KrisFlyer miles, and many more! To view your options, please download the Chope App!

Chope-Dollars issued for reservations made in Singapore, Hong Kong, Jakarta, Bali, Phuket and Bangkok can be redeemed for rewards in any of these cities.

Chope-Dollars issued for reservations in Shanghai and Beijing can be redeemed for rewards in either of the cities.

KrisFlyer miles will be credited to the diner's KrisFlyer account within 30 working days from the date of submission. Please note that only KrisFlyer members can redeem for KrisFlyer miles. You are required to provide your surname, forename and KrisFlyer Membership number as per your KrisFlyer account. Successful redemptions of Chope-Dollars to KrisFlyer miles by diners are non-refundable and non-reversible by Chope.

  1. KrisFlyer miles can only be redeemed via the Chope app.
  2. Each membership is only eligible for one redemption of KrisFlyer miles per month.
  3. Miles will be credited into your KrisFlyer account within 30 working days after your conversion request.
  4. Members are responsible for any delays caused by the submission of inaccurate details.

  5. Successful redemption of Chope-Dollars to KrisFlyer miles by diners are non-refundable and non-reversible by Chope. Suspicious redemptions will be flagged out and Chope will make the final decision on the effectivity of these redemptions. Chope reserves the right to change these T&Cs at any time without prior notice.

CREDIT CARD

Authorisation hold is the practice of verifying electronic transactions initiated with a debit card or credit card and rendering this balance as unavailable for one to use until the ‘Hold’ has expired. One is not charged for any amount at the time of initiating a credit card authorisation hold. Holding period may last up to 30 days.

This feature is implemented upon the restaurant’s request for discouraging no-shows or last minute cancellations. The restaurant may implement a credit card authorisation for reservations on a daily basis or on special occasions like Valentine’s Day, Mother’s Day, Christmas, etc. Kindly check the specific restaurant page for more information.

The credit card authorisation amount is set by the restaurant. The same applies to the cancellation policy. Varying restaurants have different cancellation policies -- kindly review them before submitting your credit card details and confirming your reservation.

No. You will only be charged in the event of a no-show or cancellation within the premise of the restaurant’s defined cancellation policy.

Kindly contact the restaurant directly as only the restaurant will be able to assist you on this. Chope only facilitates the process of passing the diner’s credit card information to the respective restaurant’s payment gateway. Chope does not hold diners’ credit card details in this process.

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