Reviews

4.0 (400 reviews)

5.0

(124)

4.0

(145)

3.0

(68)

2.0

(39)

1.0

(24)

• 5 Aug 2022 Review by Tripadvisor traveller odarka_dveri

  desparance

  I saw a cactus on the menu and I was so excited to try it out - but then it came in a tiny portion, and the cactus itself was so crispy that I wasn't able to distinguish its authentic taste. The grilled corn was OK, but with such a minuscule portion size and with that price - not worth it. But the service was more terrible: my friend ordered coffee that they were unable to make, and they didn't serve it, but still included in a receipt! The water bottles were on the table already, but who knew they are not free? Usually, the water is free (maybe not in SG) or you order and you know already its not free. And they included not only water, non-existent coffee, GST (as everywhere) and the service fee as well. But what for? The waiters were quite slow, probably I wasn't that fancy as other people or what? Then they sent me an e-mail to rate the experience and I complained, they said sorry, we will investigate, and of course no follow up.

  Owner Response

  Hola Odarka,
  
  Thank you for sharing your experience with us — any feedback, positive or otherwise, is always appreciated. Our team always endeavours to provide our guests with a memorable dining experience and we regret to hear that we did not achieve this with you. We have passed on your feedback to our operations team so that they may conscientiously ensure that this does not happen again.
  
  
  We'd also like to take this opportunity to explain a little more about our water charges.
  
  As part of our journey in becoming more sustainable across our restaurants, we’ve eliminated unnecessary glass waste by replacing imported water in glass bottles with an in-house water filter system on tap to offer unlimited still or sparkling water (not tap water) at a charge of $1.
  
  A portion of the proceeds goes directly towards reforesting Borneo’s endangered rainforests, and the balance in maintaining our in-house filter system to continue offering guests unlimited still or sparkling water at a favourable price in comparison to imported water, previously charged at $9 by the bottle.
  
  While our team endeavours to create a memorable experience for each of our guests, we’d like to apologise for the lapse in service on this occasion, whereupon this could have been conveyed earlier upon showing you to your table. Upon receiving your valued feedback, our manager on duty has reviewed and taken the requisite steps with our team on duty to ensure that this does not happen again in future.
  
  Would you be able to kindly get in touch with me at your earliest convenience at lauren@super-loco.com, so that our managerial team may look into this and get in touch to share a personal update with you?
  
  I look forward to hearing from you.
  
  Warmest regards,
  Lauren
• 27 Jul 2022 Review by Tripadvisor traveller Ali H

  Terrible service

  Worst service in Singapore. Alan was the manager who was extremely unhelpful, rude which made the experience horrible.
  
  Would never come back.

  Owner Response

  Hola Ali,
  
  Thank you for sharing your experience with us — any feedback, positive or otherwise, is always appreciated. Our team always endeavours to provide our guests with a memorable dining experience and we regret to hear that we did not achieve this with you.
  
  Would you be able to kindly share more details with me at your earliest convenience at lauren@super-loco.com, so that our managerial team may look into this and get in touch to share a personal update with you?
  
  I look forward to hearing from you.
  
  Warmest regards,
  Lauren
  
• 8 Jun 2022 Review by Tripadvisor traveller anushreek2013

  Best veggie Mexican food

  I had the best Mexican meal at Super Loco! The truffle tostadas, mushroom quesadillas & guacamole were so so good! I love that they understood my veg order without any trouble & gave me such a good meal & experience.

  Owner Response

  Hola Anushree,
  
  Thank you for these lovely words!
  
  As we pride ourselves in serving the best Mexican food and drinks in Singapore, we are humbled to hear that you thoroughly enjoyed our food and service from our Loco familia. Your kind words are truly appreciated, and we will be sure to pass on your compliments to our culinary and service teams.
  
  It's always great to see a familiar face — looking forward to welcoming you again at Super Loco!
  
  Cheers,
  Team Super Loco
  
• 6 Jun 2022 Review by Tripadvisor traveller Trail33915517814

  Good atmosphere

  Long wait to get a table but got a great table outside. Food was good but don’t order together as all food comes out as you order so order entree wait and then order mains. Food came out quickly

  Owner Response

  Hola amigo,
  
  Thank you for these lovely words!
  
  As we pride ourselves in serving the best Mexican food and drinks in Singapore, we are humbled to hear that you thoroughly enjoyed our food. Your kind words are truly appreciated, and we will be sure to pass on your compliments to our culinary team.
  
  It's always great to see a familiar face — looking forward to welcoming you again at Super Loco!
  
  Cheers,
  Team Super Loco
  
• 24 Apr 2022 Review by Tripadvisor traveller VSKrishnan

  Tasty Mexican Fare in friendly joyous ambience by the Quayside!

  We had heard this place was family-friendly & pet-friendly. Just the preferable option for our family Sunday lunch in highly informal setting. The place was just great with lots of happy families & plenty of friendly dogs to amuse us and our two kids in attendance. For Starters, we opted for Crispy Tortilla Chips with mouthwatering dips.
  For the Main Course we went for Quesadillas & Corn Fritters. Drinks order was Passion Fruit Soda & Coconut with Mint Soda. We rounded up the sumptuous meal with Crispy Churros with Chocolate Sauce. The whole experience was great on a sunny Sunday afternoon with prompt service to boot! Will certainly return.

  Owner Response

  Hola Krishnan,
  
  Thank you for these lovely words!
  
  As we pride ourselves in serving the best Mexican food and drinks in Singapore, we are humbled to hear that you thoroughly enjoyed our food and service from our Loco familia. Your kind words are truly appreciated, and we will be sure to pass on your compliments to our culinary and service teams.
  
  It's always great to see a familiar face — looking forward to welcoming you again at Super Loco!
  
  Cheers,
  Team Super Loco

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