Reviews

4.0 (102 reviews)

5.0

(44)

4.0

(26)

3.0

(10)

2.0

(10)

1.0

(12)

• 2 Jul 2022 Review by Tripadvisor traveller gmj93111MJ

  Room to improve

  Food was not as good as expected. Service was so so~~ when we asked for physical menu, waitress just kept asking us scan the QR code until we said we prefer that way. i think F&B industry should understand and aware of there are some ppl still prefer look at the real menu instead of digital menu, and shouldn't reject giving the real menu.
• 29 May 2022 Review by Tripadvisor traveller GloballyLocal31

  People with allergy beware! Their Vegan is NOT dairy free!

  I have a severe dairy allergy and chose Prive' as they heavily advertise their Vegan options. I was keen on the Vegan croissant as it is a rare thing to find.
  
  On arriving I informed the staff that I have a severe dairy allergy and could be hospitalized if any dairy is there in the food. I even requested if she could double check with the chef. To make myself clear, I actually listed every possible dairy ingredient and asked if she could ask the chef if the croissant could possibly contain any of these items - milk, butter, cheese, ghee, cream, yoghurt etc.
  
  The staff checked with the chef and assured me it is safe for me.
  30 mins later I had an allergy attack and had to take emergency medication and be confined to bed most of the day. I had not eaten anything else anywhere except the croissant at Prive'
  
  Prive' has a declaration in fine print at the bottom of the menu --
  
  Please let us know of any food allergies or requirements. Customers concerned need to be aware of the risk of cross-contamination or changes in the content of
  any commercial ingredients we use. Whilst we take extra care, we cannot guarantee that what we serve is 100% free of nuts, gluten, allergens or animal products. The Privé Group and its subsidiaries will not be liable for adverse reactions from consuming any of our products or while at our premises.
  
  The declaration was in fine print and easily missed as did I. Normally the Service Charge and GST declaration is there at the same place.
  
  One would have expected that the staff would have reiterated that same declaration face to face once a customer goes out of his way to declare a severe allergy.
  
  Again as many reviews here have stated, the service staff definitely need to be trained better.
• 29 May 2022 Review by Tripadvisor traveller Fusionnomad

  experience

  The experience was not as good as previously, long waiting time, food that was not fresh.
  Thus, I will not return to this venue.
• 17 May 2022 Review by Tripadvisor traveller Edward L

  Really Poor Customer Service

  Would have given a zero if that was even possible. Was left standing at the door as there was no one around for ages. The restaurant was practically empty hence took a seat. Thereafter we asked for the menu but apparently you cant have a menu until a lecture was given on why we did not wait to be seated. Thereafter was told that maybe the table was reserved. The restaurant only had 2 tables with patrons!!
  The boy maybe wanted to be a manager then lectured us that maybe perhaps they may have to close our bill at 9 and move us out.
  
  I guess their previous CEO thought them well!!
• 12 May 2022 Review by Tripadvisor traveller christinetjy

  Thoughtful gesture from restaurant

  Brought my mum for birthday brunch at Prive. Thankful for the thoughtful gesture of a slice of complimentary cake which we were not expecting. And completed with a great Polaroid photo. It totally makes my mum’s day and she was exceptionally pleased with the restaurant. Guess we will be back again pretty soon!

About