Reviews

3.5 (93 reviews)

5.0

(21)

4.0

(36)

3.0

(14)

2.0

(13)

1.0

(9)

• 16 Feb 2020 Review by Tripadvisor traveller annayeow

  We celebrated my sons’ birthday

  We celebrated my sons’ birthday at the restaurant and the staff like Tamil, May & Nivetha were very helpful and obliging. For example even though they do not serve hot chocolate,they agreed to help us do it when my son asked for it. We greatly appreciate their excellent service for eg cutting up the birthday cake which was not easy.

  Owner Response

  Dear Anna Y, thank you for taking the time to review your recent dining experience at Food Exchange. The cheerful service team at Food Exchange is ecstatic to learn that your family and yourself had an enjoyable time whilst dining with us. Once again, we wish your son a happy belated birthday. We look forward to welcoming you back at Food Exchange.
  
  Best regards,
  Kolin Koid
  Food & Beverage Manager
• 9 Feb 2020 Review by Tripadvisor traveller Nyubee01

  Anniversary Dinner

  My husband and I celebrated out first anniversary here. They have superb food and quality service to their customers. Mr. sayed, their manager given us a free cake for our anniversary. Very accommodating . Thank you so much :)

  Owner Response

  Dear Novellie, thank you for taking the time to drop us a fantastic review. Your kind compliments have been shared with our Food Exchange team who will be motivated to continuously share delicious food with our diners. Once again, a happy belated anniversary. The team looks forward to welcoming you back at Food Exchange.
  
  Best regards,
  Kolin Koid
  Food & Beverage Manager
• 28 Jan 2020 Review by Tripadvisor traveller jockwong

  Chinese New Year's Eve (Union) Dinner

  A friend of mine found his experiences at Food Exchange so wonderful that he decided to have his Chinese New Year's Eve (Union) Dinner this year there. As it turned out, we were not disappointed. The food was 5-star and there were dishes not usually found elsewhere. The chefs did put in a lot of thought. The service was excellent as usual. Thank you, Deep, Tamil and team for your attentiveness.

  Owner Response

  Dear J Wong, thank you for your five-star review of your recent dining experience at Food Exchange. The team is heartened to learn that you enjoyed the spread of delicacies that were presented during dinner on the eve of Chinese New Year. We look forward to welcoming you back at Food Exchange again.
  
  Best regards,
  Kolin Koid
  Food & Beverage Manager
• 9 Jan 2020 Review by Tripadvisor traveller adriancW9818HU

  Excellent service but food quality needs to be improved

  5 stars for service. Staff made us feel at home the moment we stepped into the restaurant.
  
  The quality of food needs to be improved however.
  
  My company organised our annual retreat at Novotel and we had our lunch at the restaurant earlier. Most if not all commented that the spread was excellent.
  
  I brought my Wife back recently for our anniversary but I was surprised how much the quality has dropped despite the the hefty amount.
  
  For instance, the pork knuckles and the beef stew (both oriental and western) were hard and the Kung Pow Chicken were definitely not fresh. Many other food items looks dry as well. The steamed sea bass were also not replenished (from the moment we stepped into the restaurant until we finished our meal).
  
  We really hope Food Exchange can consider working on the quality of your buffet spread if you would like diners to return to your restaurant.

  Owner Response

  Dear adrianc, thank you for the kind compliments that you have for our cheerful service team at Food Exchange. We appreciate your comments for the quality of spread that was offered. Please be assured that your feedback has been shared with our Executive Chef and the passionate culinary team will continuously work on improving the quality and selection of food for all our diners. We look forward to welcoming you back at Food Exchange to offer you a more delicious dining experience.
  
  Best regards,
  Kolin Koid
  Food & Beverage Manager
• 3 Jan 2020 Review by Tripadvisor traveller AmyL3439

  Food exchange

  Staff were very professional. Mr Sayed Ahmed assist us on photo taking and very friendly . Had a nice lunch buffet here . Thank you

  Owner Response

  Dear AmyL3439
  
  Thank you very much for your rewarding review of Food Exchange at Novotel Singapore on Stevens!
  
  We are delighted to learn that you were pleased with your dining experience. We will be sharing this feedback with our team and especially to Sayed and I am sure that this will serve as an encouragement as we strive to continuously improve our products and quality service.
  
  It was a great pleasure having you with us and we are looking forward to welcome you soon in the near future on your next visit.
  
  Best regards
  
  Kolin Koid
  Food & Beverage Manager
  

About