Reviews

4.0 (44 reviews)

5.0

(18)

4.0

(14)

3.0

(4)

2.0

(3)

1.0

(5)

• 21 Jan 2022 Review by Tripadvisor traveller Wxsoon

  Lunch

  All good, first time trying this restaurant. Order kamg kong, sweet sour pork, tofu, prawn ball.
  
  Can try
• 23 Apr 2021 Review by Tripadvisor traveller Yennnyp

  Always here with friends and family

  This is definitely a place you should come if you are looking for teochew authentic food. Me and my family are the regular customer. While we will here always ordered yam fried, porridge and their cold crab. You must try

  Owner Response

  Hi Yen, thank you for taking time to leave us a review. We're delighted that you enjoy our food and we're looking forward to serving you again!
• 20 Apr 2021 Review by Tripadvisor traveller Yenling1602

  Family dinner on 17 Apr

  Shorthand staff, and was told that there was no reservation under my name when i told them that i can it confirmed via chope

  Owner Response

  Hi Yenling, we apologise for the service you experienced as that shouldn't have happened. Could you please drop us an email at info@diwei.com.sg so that we can investigate internally what went wrong? We really appreciate you informing us about this and we will try our best to ensure that this doesn't happen again in the future.
• 18 Apr 2021 Review by Tripadvisor traveller Boon8282

  Very disappointed

  Service is really bad. Waiting staff are very overstretched.
  Ordered 2 medium size cold crabs, only served 1. Manager said he served us only one crab for price of 2 as it is bigger size, but they didn’t bother to check.
  Food quality is very mediocre.
  Portion is pathetic.
  Will never return.

  Owner Response

  Hi Boon, thank you for taking time to leave us a review. We'd like to apologise for the service standards you received during your visit with us. Your feedback has raised some concerns for us as what you experienced shouldn't have happened at all. Please drop us an email at info@diwei.com.sg as we'd like to learn more about your visit so that we can investigate thoroughly and hopefully prevent such a situation from happening again in the future. Thank you.
• 20 Mar 2021 Review by Tripadvisor traveller MrsSiew

  Mediocre food below par services

  Had lunch today, my first visit and definitely my last.
  
  Food was just so so, nothing fantastic. Bee hoon was slightly burnt, no wok hei at all. Pork rib yam ring was quite tough not so chewy. Liver roll was salty, salted egg squid was very mild no salted egg taste but definitely very yellow like some coloring. Both pumpkin and orh nee dessert was extremely sweet.
  
  For staff service, it was terrible and it was not even crowded. The lady in red t shirt who took our order, served us dessert after our bee hoon arrived. She simply placed on the table and turned, I had to call her and tell her dessert to be served after our meal. And she mumble something like we didn't say. Look, she did not ask if we want our dessert, secondly she should have asked us, third, we ordered two bowl of rice, we NEED to ask for them to be served. And there's was another lady in black t shirt, walking around the restaurant WITHOUT her mask, the mask was hanging around her neck like some sort of necklace? She was like that during our 1 hour and 30 mins of lunch and I saw her talking to the lady in red t shirt closely. Is this the correct protocol in this restaurant? Was this even allowed by the restaurant management?
  
  All in all there were another two young men and one aunty wearing white t shirt. None of the even told the lady in black t shirt should be wearing a mask.
  
  For this , the restaurant staff behavior and service is 1/10. ( Lady in red t shirt and the lady in black t shirt)

  Owner Response

  Hi MrsSiew,
  
  Thank you for taking time to leave us a review. We sincerely apologise for the lack of professionalism in our service. We're glad that you've brought this issue to our attention and rest assured, we will investigating further and will be taking the necessary measures to ensure that our service crew follows our set protocol as what you experienced shouldn't have happened at all. Once again, we'd like to apologise and we hope that we'll get the opportunity to serve you again in the future with better food and service.

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