Reviews

3.5 (7 reviews)

5.0

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4.0

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3.0

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2.0

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1.0

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• 9 Jan 2022 Review by Tripadvisor traveller ramboo24

  American Diner but no Mayonnaise!

  Ordered Curly Fries and Hotdog. requested for Ketchup Mayonnaise and Mustard sauce as condiments. the restaurant has a Nice decor and ambience has the feels of an American Diner but lost its authenticity because they dont have mayonnaise or mustard?!
• 15 Nov 2020 Review by Tripadvisor traveller Globe_Traveler07

  Fairly good burger joint

  Happen to walk by this place and since I was craving burgers, decided to try it. Overall the burger was pretty good. The philly steak sandwich wasn't very good to be frank. However the burger and fries will cheese and mayo made up for the difference. The waffle was also pretty good with the chocolate ice cream. Service also seem to be understaffed as the lady was struggling to handle all the tables alone. Not her fault though.
  
  Would definitely come back here, just not over the weekend perhaps.

  Owner Response

  Dear MaxLYZ, Thank you for sharing your review about your experience in Broadway American Diner. We are sorry that your experience didn’t quite match your expectations, your feedback had already been noted and you may rest assured that it will be addressed.
  
  
  We look forward to many more opportunities to welcome you back to Broadway American Diner !
  
  
  Warm Regards,
  
  Mladen Sinjeri, Executive Assistant Manager, Food and Beverage
  
  The Capitol Kempinski Hotel Singapore
• 1 Nov 2020 Review by Tripadvisor traveller margar3th

  Won’t come back again

  It was Saturday night and staff were trying their best to serve us. One thing that i do not understand that by right, they should open second floor for safe distance measurement policy - instead all the diners were squeezed in 1st floor which defeats the purpose of safe-distance (but i guess since they were quite understaffed, management didn’t want the staff to go up and down). For the food,, the taste was not fantastic, the meat patty was not juicy nor tasty - to be fair the milkshake was alright. So please don’t come here for special occasion unless you are nearby and want to experience NY ambience (nice pink color mug and decor & music)

  Owner Response

  Dear Margar3th, Thank you for sharing your review about your experience in Broadway American Diner. It certainly saddens us to learn that you were left disappointed with your food and the service. Your feedback had already been noted and you may rest assured that it will be addressed.
  
  
  We hope this experience will not deter you from visiting us again in the future.
  
  
  Warm Regards,
  
  Mladen Sinjeri, Executive Assistant Manager, Food and Beverage
  
  The Capitol Kempinski Hotel Singapore
• 30 Oct 2020 Review by Tripadvisor traveller Brunella1331

  The service was excellent!

  The service was excellent! The waitress was very kind and attentive.
  The ambience was great, the place looks like an old American dining
  The food was good and the milkshakes were good too!

  Owner Response

  Dear Brunella, Thank you for your great feedback and we are glad to know that you had a great dining experience with us. We truly hope to welcome you here again.
  
  
  Warm Regards,
  
  Mladen Sinjeri, Executive Assistant Manager, Food and Beverage
  
  The Capitol Kempinski Hotel Singapore
• 12 Oct 2020 Review by Tripadvisor traveller kce98

  Food can be better

  If you are someone who likes to avoid crowds, dining in this restaurant is a pleasant experience. The staff are courteous, and you are not pressured to finish up your food. However, the food can certainly be better. The milkshake was good, the chili beef hotdog was so, so, but the pulled pork was a disappointment. It seemed like a slice of pork chop was put in between 2 slices of bread, garnished and served. Not the regular pulled pork sandwich we've tried in other restaurants.

  Owner Response

  Dear Kce98, Thank you for coming to Broadway American Diner. It certainly saddens us to learn that you were left disappointed with your meal, we accept and welcome constructive feedback, as this helps us to improve every day.
  
  
  We hope this experience will not deter you from visiting us again in the future.
  
  
  Warm Regards,
  
  Mladen Sinjeri, Executive Assistant Manager, Food and Beverage
  
  The Capitol Kempinski Hotel Singapore
  

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