Please recheck and make sure that you have:
Selected the corresponding country of your number
Entered the phone number correctly (without country code)
Clicked the “Send OTP” button in the OTP popup window after submitting your redemption form.
If you have no problem with the above steps but still cannot receive your OTP, please contact firstname.lastname@example.org and kindly inform us of your account email and redemption phone number for us to investigate.