Chope Diner FAQ

Chope Diner FAQ

VOUCHER OVERVIEW

Vouchers from ChopeDeals are digital vouchers that you receive instantly in your email and the Chope app upon making a successful purchase. To use the voucher, simply present it on your mobile or print out the voucher containing the 12-13 digit unique voucher code, and pass it to the restaurant host before ordering. The restaurant host will fill in the Restaurant Code and Receipt Number. Please note that some restaurants do require a printed copy of the voucher. Kindly refer to the Terms of Use of each voucher.

Sure! Vouchers from ChopeDeals are transferable, please feel free to forward the voucher to your friends or family.

Yes, vouchers from ChopeDeals are cash vouchers, that can be used to offset the entire bill, after service charge.

Kindly note the Order Number on the checkout page. Do look through your mailbox again. If it is not in your regular mailbox, search your spam/junk folder.

If you entered your Chope account email for the purchase, you will see the voucher in your Chope app under My Vouchers. If you do not have the Chope app, you can download it here.

If you are still unable to locate your voucher, it could be due to an incorrect/different email address entered during transaction check out. If you require our assistance to look up your order, please drop us an email at buyhk@chope.co with the following details:

Your Full Name
Email Address
Contact Number
Last 4 digits of the card used for purchase

PURCHASE & REDEMPTION

Vouchers from ChopeDeals are smart e-vouchers that combine all your purchases into a single code for your ease of reference, and you can use the same voucher code to redeem at the different restaurants. Each restaurant can only see and fulfill vouchers of their own restaurant when they key in the unique voucher code, so you do not have to worry about making a wrong redemption as the restaurant will be the one doing this process for you!

Vouchers from ChopeDeals are smart e-vouchers that combine all your purchases into a single code, and you do not have to use them all at once. Simply let the restaurant host know the number of vouchers you would like to use for your session and they can process accordingly. For your next visit, present the same voucher code to redeem your remaining vouchers!

Most restaurants do accept multiple vouchers in one sitting, but there are restaurants with stricter redemption policies in place. Kindly check the Terms of Use of your preferred restaurant vouchers before purchase.

Yes, both redeemed and purchased vouchers from ChopeDeals can be used together in one sitting. However, some restaurants have stricter policies in place regarding the number of vouchers that can be used – kindly check the Terms of Use of your preferred restaurant vouchers prior to your redemptions and purchases.

As multiple vouchers can be purchased in one order, you have the choice to decide on the number of vouchers to be used during each dining session. You may use the remaining unused vouchers for your next visit.

For example, if you have pre-purchased 2x $50 vouchers ($100 in total), and your final bill at the restaurant is $89, you may choose to fully utilise both vouchers, or use one $50 voucher, and pay the remaining $39 with cash or credit card at the restaurant. The remaining $50 voucher can be used for your subsequent visit to the restaurant. However, If you choose to use both vouchers, any unused balance will not be refunded.

You may wish to purchase another voucher, or top up the remaining using cash or credit card. However, do note that some restaurants may require a printed copy of the voucher and do not accept a digital copy of the voucher.

Yes, for most of our participating voucher restaurants, you will need to make a reservation with Chope. Please refer to the Terms & Conditions to check if reservation is required.

If a reservation is required and you are unable to find any slots available for the particular date and time you are looking for, you may also contact the restaurant directly to make a reservation. Please let the restaurant know that you will be using vouchers for that dining session.

Unfortunately you will not be able to use the voucher at a different outlet as the voucher is tagged to the specific outlet. Please select the respective outlet you will be visiting prior to purchase.

Kindly note that voucher inventories are refreshed daily, and in the case where your desired time slot is sold out for the day, you can still purchase the same voucher on another day.

Yes! The date indicated on your vouchers from ChopeDeals is the last date of validity.

Vouchers from ChopeDeals are valid for 90 days from the date of issuance unless otherwise stated. Please check the expiry date on the voucher before purchase.

Unfortunately, we will not be able to extend the expiry date and/or refund the voucher. We strongly advise all diners to use the voucher before the date of expiry. The expiry date can be found in the email with your vouchers from ChopeDeals and in the Chope app under My Vouchers.

After clicking ‘Checkout’ at your Shopping Cart, you will be redirected to complete the transaction. At that page, you will be able to see the field to enter your Gift Card or Discount Code.

Unfortunately, we will not be able to retroactively enter the discount code once your purchase is completed. You may wish to utilise your discount code in your next purchase instead.

All vouchers from ChopeDeals sold are strictly non-refundable. In a situation whereby you are wrongfully charged, please reach out to us at support@chope.com.hk.

We strongly encourage our diners to present the digital copy of the voucher via their email or Chope app. However, do note that some restaurants may require a printed copy of the voucher and do not accept a digital copy of the voucher.

A $30 voucher is to be redeemed at the restaurant to offset the total bill and a $30 discount code is to be applied when purchasing vouchers from ChopeDeals.

IN-APP VOUCHERS

Kindly ensure that you have used the same email address tied to your Chope account when purchasing vouchers. If your email has not been verified, you will be prompted to do so upon accessing 'My Vouchers' under the Profile tab. Upon verification, your current and past purchases will automatically reflect on the app.

The amount that is displayed on the voucher is the actual cash value of the voucher. The amount that you have paid can be confirmed by checking the charge on your bank statement.

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