Chope-Dollars are only awarded when reservations fulfil the following criteria:
- 1. Reservations were made via the Chope website or app.
- 2. The diner was logged into their Chope account when the reservation was made.
- 3. The diner turned up for the reservation!
Please note that for Chope-Dollars to be awarded for a reservation, the diner must make known to the restaurant that they have a reservation using Chope. In cases where restaurants dispute whether a diner has turned up, the diner will be required to provide a proof of dining in the form of a time and date-stamped receipt. Should neither parties be able to verify the genuinity of the reservation, Chope will make the final call for the reinstation of the reservation.
All inquiries regarding Chope-Dollars assigned to a reservation must be submitted via email to our customer support team within 14 working days from the reservation date in order to be considered for a review by Chope. To expedite the process, please attach a proof of dining (i.e. receipts) in the email.